Frequently Asked Questions
What size should I purchase?
We highly recommend you measure yourself and follow our size charts. Basing your choice off of your dress size or pants size is not always accurate. If you are not sure how to measure or where, we have information online on how and where to measure.
I am in between sizes, which size should I choose?
Bio-Ceramic – always choose the smaller size, you want this collection to fit snug to your body for the best results. (though this collection is meant to fit snug, it should not be so tight that is causes you to feel uncomfortable)
Bio-Energy – always choose the size up for most comfortable fit
Bio-Contour – always choose the size up for most comfortable fit
I am still unsure about sizing or the product does not fit.
Please contact us for guidance and/or to return/exchange the product. You may contact us via email or call us directly. Click here to reach out to us.
RETURNS & EXCHANGES
I purchased from your website DelfinSpa.com. What is the Return & Exchange policy?
We take great pride in our reputation for quality and excellent value. It is important to us that you are completely satisfied with your purchase. If for any reason you do not love your selections, we will gladly issue a refund for the value of the merchandise or exchange your items, as long as the product has only been used for fitting purposes.
Original shipping charges are not refundable.
You may contact us by phone at:
(760) 597 - 9811
Please ship all Returns and Exchanges to:
DELFIN SPA Returns & Exchanges
2446 Cades Way
Vista, CA 92081
I purchased from Amazon.com. What is the Return & Exchange policy?
If you purchased through Amazon.com, please log into your Amazon account and open your Order History page. From this page, find the order you want to return or exchange and click on the "Return or Replace Items" button next to your order.From here, Amazon will be able to help facilitate a return or exchange. Please contact us if you have any questions or comments regarding your return or exchange via Amazon.com
ALL OTHER QUESTIONS
Can I wear Bio Ceramic Capris or Shorts while swimming?
Our Bio Ceramic products are made of a neoprene material, similar to the fabric used for wetsuits. We have received positive feedback from customers who use this product while swimming. However, use in chlorinated pools can negatively affect the normal life of the garment due to chlorine’s ability to damage the fabric.
Can I wear Bio Ceramic Capris or Shorts while sleeping?
Yes. Many customers apply our Cellulite Reduction Cream at night before sleeping in their Bio Ceramic products to improve penetration of the cream.
Can I wear Bio Energy Capris or Shorts while swimming?
Our Bio Energy products is made of a high quality stretch fabric that is moisture wicking much like a swimsuit. We have received positive feedback from customers who use this product while swimming. However, use in chlorinated pools can negatively affect the normal life of the garment due to chlorine’s ability to damage the fabric.
Can I wear DELFIN products while I am pregnant?
We recommend seeking guidance from your healthcare provider regarding the safety of wearing our compression garments during pregnancy.
*Please note that our neoprene Bio Ceramic products help maximize body heat wherever the garment makes contact with your body, which may not be advisable during pregnancy.
Our Bio Energy and Bio Contour products fit like close-fitting spandex garments, so it may depend on your comfort level of wearing compression garments.
What are the differences among your 3 collections and which one is right for me?
Bio-Ceramic - Our Heat Intensifying Collection contains a thin layer of neoprene and bio-ceramic material that reflects body heat. It is comprised of shorts, capris, tankinis, arm bands and tummy toner.
Primary uses: Increased Perspiration during exercise, Weight loss, Muscle Protection, Reduction of Visible Cellulite.
Bio-Energy - Our Mineral Infused Collection is the closest to a traditional spandex workout apparel, with regular and high-waisted shorts and capris. The fabric is imprinted with ink embedded with minerals activated by body heat.
Primary uses: Boost workouts, Reduce muscle fatigue.
Bio-Contour - Our Body Slimming Collection is the next generation of shapewear. The fabric is lightweight, comfortable, and wears like a second skin. Embedded in the fabric are micro-capsules that contain cellulite fighting ingredients. The ingredients are slowly released when in contact with body heat. This collection is comprised of regular and high-waisted shorts and capris.
Primary uses: Smooth and firm silhouette under clothing, reduce visible cellulite.
How do I care for my DELFIN products?
To get the most out of your DELFIN apparel, please follow the instructions on the care label:
Bio-Ceramic – Hand wash in cold water, do not wring, do not bleach, do not dry clean, line dry in shade, no harsh detergents or chemicals.
Bio-Energy – Hand wash in warm water with mild soap, do not bleach, do not tumble dry, do not dry clean, do not iron, drip dry out of direct sunlight, avoid rough surfaces.
Bio-Contour – Hand wash in warm water with mild soap, do not bleach, do not tumble dry, do not dry clean, do not iron, drip dry out of direct sunlight, avoid rough surfaces.
Do you offer discounts?
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